Should I send my films to Stuttgart or Berlin?

You can continue to send your films to Stuttgart for the next 3 months. From May 1, 2024 Films can only be sent to Berlin. We recommend sending your film to our new Berlin Lab. Films send to Stuttgart require 3 weeks for processing; to Berlin, only 2 weeks. Our new Berlin Address: SILBERSALZ CINELAB. […]

I can also just send you my films and pay later, right?

Yes you can send us all supported films without including Lab Service Vouchers. In this case we will provide you a payment link after your films arrive at our lab. When sending your films, make sure that you include the following information: Your full name your email address opt./ Special processing choices (Push +1 / […]

What do I have to consider if I live in a non-EU country and send in films for processing?

Packages from non-EU countries may get checked by customs. Please adhere to local regulations, when sending film. Important: please keep in mind that the film is worthless after exposure and only comes to us for processing, so please indicate a value of 1€ per film. Please note: We don’t take responsibility for packages that don’t […]

I lost my return sticker. What should I do now?

No problem! The return sticker is just an address label. Just send your exposed films to: SILBERSALZ CINELAB Goerzallee 311 14167 Berlin Germany You have to cover the costs for the return shipment by yourself. We recommend insuring the shipment and set up tracking for a safer shipment.

Can I pick up my SILBERSALZ35 order locally?

If this option is available for your order, you will see it during checkout. 🙂 This is available for orders from Germany only. Alternatively your are invited to visit one of our Local Stores.